Refund policy

Return and Refund Policy

Thank you for shopping with us! We strive to deliver high-quality products and a great shopping experience. Please read our Return and Refund Policy carefully.

🛍️ Order Issues (Damaged, Defective, or Wrong Products)

We accept returns and offer free replacements only in the following cases:

  • The product received is defective or damaged.

  • The product received is different from what was ordered.

Conditions to qualify for a replacement:

  • You must email us at contact@teezage.com within 5 days of order delivery.

  • Include your order number, clear photos of the product, and an unboxing video showing the issue.

  • Without proper proof (unboxing video and photos), we will not be able to process a replacement.

After reviewing your request, we will offer a free replacement if eligible.

📦 Returns Due to Size or Customer Preference

We do not accept returns, exchanges, or refunds for the following:

  • Wrong size ordered by customer.

  • Change of mind after purchase.

Please refer carefully to the Size Guide provided before placing your order.

🚚 Return-to-Origin (RTO) / Undelivered Orders

If a shipment is undelivered due to incorrect address, non-availability, or customer refusal, it will be returned to our warehouse.

  • We will contact you to re-ship the product (additional shipping charges may apply).

  • If you don't respond within 7 days, the order will be canceled without refund.

💳 Refunds

Refunds are only applicable if:

  • The product is lost in transit.

  • We are unable to fulfill your order after purchase.

Refunds, if approved, will be processed to the original payment method within 7–10 business days.

📝 Important Notes

  • Customized or personalized products are non-returnable and non-refundable unless damaged.

  • No cash-on-delivery (COD) returns are accepted.

  • Shipping charges are non-refundable.

📌 Key things to remember:

  • Always require an unboxing video for damage claims.

  • No refunds for size issues — only for defective/lost items.

  • Be clear that customer pays for re-shipping undelivered orders.